Frequently asked questions
This section has been designed to ensure any questions you have
as a student can be answered here. Most of the questions
shown are real questions that students have asked us at the Student
Advice Desk.
If you have a question that's not on here that you feel the
answer too would be of benefit to other students E:studentadviceteam@yorksj.ac.uk
and we'll make sure it is added.
Academic
Who is my academic
tutor?
I am finding
my course difficult, who can offer me support?
Where can I find out more about the Programme Rep Scheme?
Accommodation
Where can I go for help with my accommodation?
Car Parking
Can I apply for a permit to park on
campus?
Childcare
I have childcare responsibilities,
where can I go for support?
Disability/Learning
difficulty
I think I may be dyslexic or I
have developed/become aware of a disability or specific learning
difficulty - how can I get help?
Finance
Where can I go for financial advice or
information about Fees, Grant or
Loans?
Healthcare
I want to quit
smoking, can I get free help?
I.T.
I need help using Microsoft Office and
other applicatons, who can I ask for help?
I need more general help with my
computer, where can I go for help?
Personal difficulties
I am feeling homesick, is there
anyone I can talk to?
I am feeling lonely, how can I meet more people?
Answers continued
Academic Tutors
Everyone has an Academic Tutor allocated to them by their
programme. You will be informed of your tutor's name and
contact details by your Head of Programme.
Your Academic Tutor has been appointed to help you with the
following:
- To reflect regularly on your aspirations, achievements and
development needs
- To help you take responsibility for your own learning
development
- To give you a source of personal support and advice, including
referral to specialist teams across campus for expert guidance on
learning, careers, personal development and wellbeing
- To ensure that an accurate record of your undergraduate career
is maintained and summarised for the University record
- To ensure that accurate and relevant references are produced
for you
Take the opportunity to meet with your Academic Tutor each
semester and help them to help you.
For further information on Academic Tutors, speak to your Head
of Programme or a member of staff in your Faculty/School
office.
Course difficulties
- If you have course related issues, speak with your Tutor,
Academic Tutor or Head of
Programme
- If you feel you need specific help with writing skills, make an
appointment with the Writing Development
Team
- If you suspect that you may have a disability or specific
learning difficulty, make an appointment with the Disability Service
- If you are finding using any computer systems/packages as part
of your course, contact the I.T Support
Tutor
Time Management
Time management isn't just jargon. It's about organising
your time effectively to cope with the demands made on you as a
student. It's about being systematic and learning how to cope
with pressure - particularly at key points in the academic
year.
For more help, contact your Academic Tutor or make an
appointment with Writing Development via the Student Advice Team.
Top desk queries continued...
Where can I get a copy of my term
dates?
Simple, just click here.
How do I see if I am eligible for
the YSJ Bursary?
All you need to do is pop along to the Student Advice Team
Helpdesk in Holgate and they will be able to access the bursary
site and let you know your eligibility.
Where can I get a quittance card
form?
Quittance cards can be collected from the Student Advice Team
desk situated in the Holgate Centre. If you have any
questions relating to quittance T:01904 876477 E: studentadviceteam@yorksj.ac.uk
When will timetables be available to
returning students?
These should be available now via Timetable,
if you expereince any difficulties accessing your time you can call
the Timetable team on 01904 876996.
How do I apply for a car parking
permit?
You can collect a car parking application from Main
Reception.